Owners Corporation Managers
Innovation – Owners Corporation Member Extranets
We continually strive to improve our customer service through the implementation of leading edge technology and operational systems. We have introduced an innovative online owners corporation management system which allows you to login from any location to access owners corporation information and documents. An electronic document archiving system ensures records and documents are readily available.
Administration – Professional Support
Qualified administration staff supports our management team with the prompt and efficient issuing of notices, minutes, and building circulars together with the handling of queries. This allows our managers to deal with higher level building and owner issues.
Financial Management – Transparency and Accountability
Under the guidance of our qualified accountants a dedicated team of finance professionals ensure all accounts are managed according to best practice standards. Quality procedures are in place for the collection of arrears, cash management, budgeting and forecasting, ensuring the prompt and accurate management of all owners corporation funds.
Legislation – Expert Advice for Owners and Committees
Experienced and trained managers provide guidance and assistance to committees and owners alike in the realm of the new owners corporation legislation and related acts and laws.
Building Services – Professional and Comprehensive Building Systems
Our in-house essential services team comprised of experienced industry professionals provides a proactive approach to building maintenance and operations. Access to our ‘tender review board’ and bulk buying power ensures all services are competitively arranged.
Insurance – Industry Knowledge and Buying Power
MICM Property through its wholly owned subsidiary City Central Insurances negotiates building and other insurances. With assets in excess of $2.1 billion being placed into the Australian insurance market we are able to negotiate the best policy rates and terms. Our professional and experienced team handle claims and provide advice on insurance matters.
Accreditation – Melbourne’s Only Quality Endorsed Owners Corporation Manager
MICM Property has obtained certification of ISO 9001:2000. Certification involves independent expert auditors assessing our systems and operations to ensure that MICM Property meets the internationally recognized ISO (International Standards Organisation) requirements. ISO in simple terms according to the Director Keith Bayliss “is the international language of quality business management. Client satisfaction is important to our business. Quality management aims at ensuring that customers’ needs are understood and met. Achieving accreditation helps the company to offer improved service performance and customer satisfaction.”